Returns & Refunds
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RETURNS POLICY
Returns
- You have 7 calendar days to return an item from the date the order is delivered.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. The All tags and labels should be intact.
- Your item needs to have the receipt or proof of purchase i.e invoice, or delivery note.
ESSAAR reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error.
Shipping in case of return
You will be responsible for shipping the return package to the given address. Return shipping costs incurred by you are non-refundable. Kindly mention clearly the ESSAAR order id and your name on the return package to make it easier for us to identify. You can also send in the the tracking details of your return package to care.essaar@gmail.com
Return Shipping Address (for courier correspondence only):
ESS R Traders
Katra, Jammu & Kashmir, 180019
REFUNDS
Once your return is received, we will inspect it and notify you that we have received your returned item. This process can take upto 7 working days from receiving your return.
For Prepaid Orders
If your return is approved, we will initiate a refund to your credit card (or original method of electronic payment) for the pre-paid orders only. The refund amount shall appear in your bank statement within 10-15 days, depending on your bank or card issuer's policies. Please note that a return charge of Rs. 290 shall be deducted from the invoice amount as shipment processing in case a pre-paid order is returned without acceptance from the customer.
For orders that were placed using Cash on Delivery Method
If your return is approved, we will initiate a refund in the form of coupon code or store credit which shall be valid for upto 1 year from the date of issue. For security reasons you are requested not to disclose any bank information to any representative over phone, message or email.
Treatment of Discounts
Any discount availed with the use of Coupon Code while placing the order shall be deducted from the refund amount in totality. This deduction of discount (offered at the time of sale) from the refund amount shall be full and not proportional to the quantity or value of the return.
CANCELLATION POLICY
Cancellation Policy
In case you wish to cancel the order, you can drop an e-mail at care@pashtush.com with your order number. We can cancel your order and refund the amount only if the order has not been already dispatched.
A: Cancellation before Shipment
A.1 If a customer cancels their order prior to shipment, there shall be no cancellation fee imposed.
A.2 In the event of a cancellation, the customer shall receive a full refund of any amounts paid, without any additional charges, provided that such refund shall be made to the original method of payment only.
A.3 To prevent abuse of cancellation policy - If a customer cancels their prepaid order for more than one consecutive time, the refund shall be offered in the form of store credit only.
B. Cancellation after Shipment
B.1 If a customer requests a cancellation after the item has been shipped or handed over to the courier, a flat fee of Rs. 500 shall be deducted from the original method of payment to compensate for the facilitation and courier charges incurred
C: Procedure for Cancellation Request
C.1 The customer may initiate a cancellation request by navigating to the "Track Order" section on the website
C.2 The customer shall submit the cancellation request in the prescribed format as described on the website or mobile app. The cancellation request shall be accepted by the company only after the customer has successfully verified themselves on the system.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Please visit our Returns Policy Page for more information.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.